SHIPPING policy

Order Processing
All orders are processed within 1–3 business days after receiving your confirmation email. You will receive another notification with tracking information once your order has been shipped.

Shipping Rates
Shipping rates are calculated at checkout based on your location and the selected shipping method.

Shipping Methods
Orders within the UAE will be delivered by local couriers. International shipping options, including standard and express, are available and will be shown at checkout.

Delivery Timeframes

  • UAE: Standard delivery typically takes 2–5 business days.

  • GCC: Delivery typically takes 3–7 business days.

  • International: Delivery times vary based on destination and shipping option selected.

Please note delivery estimates do not include weekends, holidays, or potential delays due to customs or courier issues.

Shipping Responsibility
LAV ARABIA SPORTS WEAR TRADING CO. L.L.C is not responsible for shipping delays caused by couriers, customs, weather conditions, or other circumstances outside our control. If you have concerns about your delivery, please contact us at contact@shoplav.me and we will assist as much as possible.

Customs, Duties, and Taxes
International shipments may be subject to customs fees, import taxes, and duties once the shipment reaches your destination country. These charges are the responsibility of the recipient.

RETURNS policy

Returns
If you are not completely satisfied with your purchase, we’re here to help. You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unsealed package

  • Unused and unaltered product

  • In their original packaging

  • Accompanied by proof of purchase

Please note that shipping fees are non-refundable.

Exchanges
We are happy to offer exchanges for eligible items.
Customers are responsible for the cost of shipping the item back to us, and for any shipping fees associated with sending the exchanged item.

Defective or Damaged Items
We take pride in the quality of our products and inspect every item before shipping.
If you receive a defective or damaged product, please contact us at contact@shoplav.me with your order number and a photo of the issue. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items
For hygiene and safety reasons, certain items may be marked as non-returnable. This will be indicated on the product page where applicable.

How to Start a Return or Exchange
To initiate a return or exchange, please email us at contact@shoplav.me with your:

  • Full name

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for return or exchange

A member of our team will guide you through the next steps.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original method of payment. Please allow a few business days for the refund to appear in your account.